Home /Contact

Let's Talk

Questions, quotes or a car emergency at 3 a.m. — a real human answers, fast.

Visit Us

420 Fifth Avenue, Suite 900

New York, NY 10018

Call Us

+1 (800) 555-0199

Mon–Sun, 6am – midnight

Email Us

hello@drivenow.com

Replies within 2 hours

Live Chat

In the DriveNow app

Average wait: 60 seconds

Send a Message

We'd Love to Hear From You

Opening Hours

Monday — Friday6:00 AM — 11:00 PM
Saturday7:00 AM — 11:00 PM
Sunday8:00 AM — 10:00 PM
Roadside assistance is available 24/7, every day of the year.
FAQ

Common Questions

What do I need to rent a car?

A valid driver's licence held for at least 1 year, a credit or debit card in your name, and a minimum age of 21 (25 for Sports and Luxury categories).

Can I cancel or change my booking?

Yes — cancellation is free up to 48 hours before pickup. Inside 48 hours a one-day charge applies. Date changes are free, subject to availability.

Is insurance included?

Basic cover is included with every rental. You can upgrade to Full Insurance with zero excess for $19/day during checkout.

Do you offer delivery?

We deliver to homes, offices, hotels and airports in all 25 cities. Delivery starts at $25 and is free for rentals of 7 days or more.

What is the fuel policy?

Full-to-full: you receive the car with a full tank and return it full. Prefer not to refuel? Choose Prepaid Fuel at checkout and drop it off as-is.

Is there a mileage limit?

Rentals include 250 miles per day. Trips of 7 days or longer get unlimited mileage automatically.